ORDER PROCESSING
- We ship from our physical store in Vancouver, BC.
- All orders are processed within 12 hours to 24 hours of business days. (excluding holidays) after receiving your order confirmation email. If you order by 4 pm on a business day, we are able to ship the same day.
- Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
- If you need any assistance with your order, please contact us immediately at sale@eminentbeautysystem.com. We will not able to make changes to your order after it has shipped.
- Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee). However, if you get FREE SHIPPING for your order, due to an incorrect address you provided us, and the order is returned to us, we will calculate and deduct the total amount of the shipping fee we paid for the shipping courier plus any handling fee.
LOCAL DELIVERY
- We offer FREE SHIPPING for order over $99 if the delivery radius is less than 15km.
- If the order is less than $99, the shipping cost would be $12.99.
LOCAL PICKUP
- You can skip the shipping fees with free local pickup at 5312 Victoria Dr, Vancouver, V5P 3V7. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions.
- Our in-store pickup hours are 10:00 am to 6:00 pm from Monday to Saturday, and Sunday from 12noon to 5pm. (we are closed on statutory holidays). Please have your order confirmation email with you when you come.
DOMESTIC SHIPPING
For flat shipping rates:
- Flat shipping rate of $19.99 is applied to all orders within Canada on order below $149.99 with a total weight of less than 3Kg.
- Free standard ground shipping on orders over $149.99 (before Tax) is applicable only to orders weighing less than 3Kg.
- Shipping speed is from 3 to 9 business days.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
- These shipping rates are applied for the total weight of the order over 3kg (6.6lbs).
NOTE: We are not responsible for shipping carrier delays for any reasons occurred.
United States
For flat shipping rates:
- Shipping Speed is from 3 to 9 business days.
- A flat rate shipping fee of $19.99 applies for the total weight of the order from 0.1kg to 2.99kg.
- A flat rate shipping fee of $22.99 applies for the total weight of the order from 3kg to 4.99kg.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
- These shipping rates are applied for the total weight of the order is over 5kg (11lbs)
Rest of World
For flat shipping rates:
- Shipping Speed is from 3 to 9 business days.
- A flat rate shipping fee of $19.99 applies for a total weight of an order from 0.1kg to 0.99kg.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
- These shipping rates are applied for the total weight of the order is over 1kg (2.2lbs)
Updated: 13 January 2024.